How do Finebite reservations work?

Finebite lets you discover top restaurants and bars with exclusive offers—50% off selected menu items or access to unique tasting events. In return, we ask for a short survey about your visit to help venues improve.

What does the discount include?

The discount applies to the items listed in the offer. For standard dining reservations, that means 50% off all food. Beverages and alcohol are not included unless stated otherwise. Offers do not cover lunch sets, tasting menus, or other promotions.

Why do restaurants offer such generous discounts?

Restaurants participate in Finebite to gain exposure and receive helpful, private feedback. Guests are usually seated during quieter hours, giving venues the chance to shine. It’s a win–win.

What are the conditions to receive a discount?

Each offer includes a minimum requirement—most commonly ordering a beverage. The full condition (e.g. “with wine” or “with cocktail”) is shown before booking. Failing to meet it may void the discount.

How to book a reservation?

Use the Finebite app to choose your city, date, and available offer. Pay the reservation fee and wait for the confirmation—it's quick and easy!

What is the booking fee?

The reservation fee goes entirely to Finebite and is separate from your restaurant bill. It funds app development, support, and restaurant partnerships. It is non-refundable if you cancel late or miss your reservation.

What happens to your booking fee?

This is a one-time fee paid at the time of booking. It is not deducted from your bill at the restaurant. It supports the operation of Finebite and the work of our team.

How do offers with wine/cocktail/tea/etc. work?

Some experiences require the purchase of a specific drink at regular price. For example, in a “with wine” reservation, you must order a glass of wine to activate the 50% food discount. The condition is clearly displayed in the app.

Can I change the time or date of the reservation?

To change the date or time, cancel the reservation and make a new one. The app only allows times shown as available.

How to cancel a reservation?

Go to “Your bookings” in the app menu, open your reservation, and select “edit or cancel.” If canceled more than 24 hours in advance, half the booking fee is returned to your in-app wallet.

Do I have to inform the restaurant?

No need to call—your reservation is sent to the restaurant automatically. If you have special needs (e.g. high chair, wheelchair access), you may contact them directly.

What should I do at the restaurant?

Let the staff know you booked with Finebite and give your name. They may ask to see the app. Mention Finebite again when paying.

How to pay in the restaurant?

Pay at the restaurant like normal. The 50% discount will be applied to items included in your offer. You can pay by card or cash, and ask for an invoice if needed.

What about tips?

Tips are voluntary, but appreciated. If you enjoyed your visit, feel free to leave one as a thank-you.

When do new bookings appear?

New bookings go live daily at midnight, one week in advance. Sometimes we unlock extended access through codes or promotions—follow us on social media to stay updated!

When is the latest time I can make a reservation?

Reservations close automatically one hour before the booking time.

How many people is the booking for?

You can book for 1 to 4 people, depending on the venue. You can adjust the number in your reservation, but it must reflect the actual number of guests.

Can more people come?

No. The discount only applies to the number of guests selected during booking. Adding unbooked guests can cause billing confusion and cancel the discount.

Can I bring a child?

Yes, unless the venue is marked 18+. Children under 2 don’t count toward the guest total, but older children should be included.

Is it necessary to complete the survey after the visit?

Yes. Completing the feedback form is required to make your next reservation. It’s quick and helps restaurants improve.

Do I have to leave a review?

Public reviews aren’t required but are encouraged! Post one on Google, Facebook, or TripAdvisor and share it in the app.

If I don't make it on time, what then?

There’s a 15-minute grace period. After that, the restaurant may cancel your table. Repeated no-shows may result in account suspension. Always cancel if your plans change.

What if I forgot my reservation and it’s past the date?

Missed reservations are lost and non-refundable. The app sends a reminder 24 hours in advance, and you can always check your upcoming bookings in the “Your bookings” tab.

What if I book by mistake?

Cancel the reservation in the app right away. While the fee isn’t refundable, 50% will return to your in-app wallet if you cancel at least 24 hours ahead.

How many times can I book the same restaurant?

You can book the same venue once every 6 months. If you love it, visit again outside the app!

How many times can I make a reservation?

You can reserve Finebite offers daily across different venues. You may visit multiple restaurants per day, provided there's at least 3 hours between bookings.

What if I have another question/problem?

Write to us via in-app chat—we’re here to help Monday to Friday, 10:00–18:00 🙂